Job Details

Working at Freudenberg: We will wow your world!

Responsibilities:

• Act as an advocate for our customers.
• Receive, verify the accuracy of, and process customer orders.
• Process quotes, documentation requests, samples, RMA's, complaints as required by customers and sales staff.
• Work with sales, accounting, logistics, supply chain, and others to resolve customer issues.
• Maintain information in master customer database.
• Communicate with sales staff regarding critical customer situations.
• Provide on-going process improvement ideas to management.

Qualifications:

• Associate's degree or combination of education and experience.
• Three to five years customer service experience preferred.
• Excellent interpersonal, organizational, and communication skills.
• Ability to thrive in a fast-paced work environment.
• Proficiency with MS Office, SAP (a plus), CRM, and ERP systems
• Bi-lingual a plus

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Klber Lubrication NA LP