Job Details

Job Description

Title: Customer Experience Representative
Location: Hybrid
Hire Type: Contract, 6 Months
Target Pay Rate: $22.00/hour
Schedule: Monday-Friday, 9:00 AM-5:30 PM
Location: Metuchen, NJ 08840

Must Have Skill Set:

Strong customer service and communication skills
Ability to interact with customers in a professional manner
Basic computer proficiency, including Microsoft Office
Strong organizational and teamwork skills
Ability to work effectively in a fast-paced, collaborative environment
Able to manage deadlines and time-sensitive tasks with accuracy
Strong written and verbal communication skills
High energy, strong work ethic, and adaptability in a growing organization

Overview:
We are seeking a Customer Experience Representative for a 6-month contract opportunity. This role is ideal for someone who enjoys helping customers, communicating across teams, and working in a fast-paced environment. The Customer Experience Representative will support day-to-day customer interactions, maintain professionalism in all communications, and help ensure a positive customer experience while balancing multiple priorities and deadlines.

Job Duties:

Interact with customers in a professional and courteous manner
Respond to customer inquiries and provide support as needed
Maintain accurate communication and follow-up with internal and external contacts
Support customer experience processes and administrative activities
Use Microsoft Office and other basic computer systems to complete daily tasks
Collaborate with team members to ensure efficient workflow and service delivery
Prioritize tasks and manage responsibilities in a deadline-driven environment
Maintain a high level of organization and attention to detail
Adapt to changing priorities and support a growing, fast-paced team environment

Qualifications:

High School Diploma, GED, or equivalent experience required
0-1 years of prior relevant experience
Excellent customer service and interpersonal skills
Strong written and verbal communication skills
Basic computer skills, including Microsoft Office
Good organizational, time management, and teamwork abilities
Ability to work under pressure and meet deadlines
Professional demeanor and strong work ethic
Ability to thrive in a rapidly changing environment

EEO Statement:
Sterling Engineering is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics under applicable law.

Meet Your Recruiter

Herman Davis
Technical Recruiter

• hdavis@sterling-engineering.com
• Connect on LinkedIn

Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.

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