Job Details

A company is looking for an Associate ServiceNow ITSM Business Analyst.Key ResponsibilitiesEngage with stakeholders to gather, document, and prioritize business requirements related to ServiceNow IT Service ManagementCreate clear documentation, including process flows, functional requirements, and user storiesCollaborate with technical teams to ensure accurate implementation of requirements and participate in Agile delivery activitiesRequired QualificationsBachelor's degree in Information Systems, Business Administration, Computer Science, or related fieldFoundational understanding of IT Service Management processes and conceptsExperience documenting business requirements, process flows, and user storiesFamiliarity with Agile or Scrum delivery methodologiesServiceNow Certified Systems Administrator certification