Job Details

A company is looking for a Helpdesk Technician II to provide IT support and troubleshoot user issues.Key ResponsibilitiesResolve user issues through phone, email, and chat while adhering to service level expectationsTroubleshoot hardware, software, and Microsoft 365 issues, escalating complex matters as neededSupport and mentor newer technicians, improve help desk processes, and serve as an escalation resource for Tier I team membersRequired QualificationsAssociate degree preferred or 3-5 years of equivalent work experience in computer technology-related fieldsCompTIA A+ Certification or equivalent work experience or certification preferred3-5 years of experience with Microsoft desktop operating systems, mail clients, and applications3-5 years of experience in service desk roles3-5 years of user account creation and administration experience